Voice & Unified Services
Unified Communications (UCAAS)
In the current technological environment, cloud based Unified Communications is becoming increasingly more popular. As a hosted, managed and usage-based solution, organizations are able to shift to Opex based models enabling enhanced services and features. Features include desktop and soft phones, voice services with PBX functionality, presence management, integrated messaging, file sharing, single-number reach and audio, video and web conferencing delivered over a private or public IP network.
Hosted PBX (Managed VOIP)
A cloud based Hosted Private Branch Exchange (Hosted PBX), is a 100% scalable solution offering secure and reliable services. No matter the size of your business, our partner solutions will guide you through the world of cloud communications so that your business can take advantage of the many advanced features available in a Hosted PBX.
Voice over Internet Protocol (VoIP) phone calls are fast becoming the industry standard, replacing traditional analog phone lines. This will not only increase the functionality and quality of voice and data convergence, but significantly reduce overall communication costs. At the same time, it will offer easy scalability and customization, automatic rerouting in disaster recovery mode and so much more.
PRI (T1) / Business Lines (Local Voice)
Traditional Analogue Business Lines, used for voice, fax, alarm and internet DSL delivery are available as a basic form of small business voice service connection. Larger business with a PBX telephone system use PRI (Primary Rate Interface) for 23 concurrent calls delivered digitally for a more cost effective solution. DID telephone numbers are available, and PRI’s are classified as a higher priority circuit that come with a 4 hour MTTR (Mean Time to Repair). These traditional voice technologies are secure and reliable.
Conferencing-Audio / Video / Web
A ‘Unified Communications’ environment is essential in today’s business world, as are the right tools. FlashForward specializes in providing customized service plans including web, video and voice collaboration, helping clients achieve their communication goals. Having the ability to share video, voice and data files across all devices is a fundamental part of doing business today, so let us help you stay competitive with communication tools that keep you in the game.
Hosted Call Centre Solutions
Due to the high volume of data and voice calls, call centres require custom solutions to handle the traffic. Our providers offer the highest quality in data connectivity specifically tailored to SIP technology and data networks. We will also negotiate long distance and per minute costs to ensure a reliable, robust and redundant solution for 1 to 1 ratio calling.
When it comes to voice and unified services, FlashForward ICT has the knowledge and the means to supply your business- no matter what the size- with the best voice communication services on the market today. Voice and unified communications is the standard in today’s world, and we have the expertise to provide your business with a customized plan that will enhance your business and its communications not only within the business, but also with your customers.